Tuesday, July 03, 2007

It Pays.

I have said it a jillion times. It pays to bitch. Kauffman Tire? Yeah, went in there today with the invoice from the dealer for the broken glovebox, which they had to replace to the tune of $277. It was covered under warranty. I told the Manager at Kauffman it was covered, so his cost was zero. However, my time is worth something, is it not? I had to drag my car to the dealer 3 times in the past week, missed some time at work to do so, and there was gas involved in these trips. In the spirit of good customer retention, he has given me a $150 credit at their store, good for any of their products or services. That's about 7 oil changes!


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